This “salon” has a disgusting Attitude towards customers and the lady who done my eyelashes/eyebrows said they had to do them quick as they had another appointment. I went in and spoke to the girl who done this and she nervously laughed at me and had no common knowledge and told me to email the “owner” who replied to me in 3 minutes stating they watched the 35 minute cctv footage. They charged £37 for these I am angry and upset by how much money I have wasted and for the money they are charging for this £hit service. Denied a refund eventhough it was there own fault this had happened, if it was my fault I would have never requested a refund but it was clearly this uneducated in certain treatments salon. Having won Salon off the year’ for the third time since mid-2015, Serenity Hair and Beauty is undoubtedly one of the best salons in Hastings. It is stated no refunds so don’t risk loosing your money over these savers lashes they apply to not even ur lash line but way far above, it was hard to raise my eyebrows without them ripping at my eyelid as they were not applied correctly. Application was lousy and had my eyes open in the process. The lashes were applied way above my lash line. I received no apology on the phone, and just kept getting told that they don't open on Mondays (which was nothing to-do with the problem!) Such a shame :(ĭO NOT GET EYELASH EXTENTIONS DONE HERE! Lasted me around 48 hours. Nowhere on their website is it displayed that you can only book via phone, gel extensions are listed in their services, and the fact that you can actually book an appointment in via the website is so misconstruing and such a waste of time. I thought I must be in the wrong place or had got the wrong date, so called up & was told that not only do they only take bookings over the phone, but that they don’t even offer gel extensions - yet the website I booked through IS their website. So I booked in and turned up to find that their building was in fact closed. See reviews and book an Eyelash Extension or Lash Lift treatment with Serenity Hair And Beauty in Ormskirk. I wanted some gel extensions and their website was super easy to book through. I rarely leave negative reviews, but this company is a complete and utter shambles, and I hope that this prevents anyone from having the same experience I did.
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